Contact + FAQs


He leído y acepto el Aviso Legal y la Política de Privacidad.

Colors

Silk skeins are handmade and hand dye, so they are all different. You can see the color of the one in the photo as a reference of color and tones, but your skein is unique.
All photos are shot in natural light, but colors may vary slightly in person. In addition, keep in mind that the colors shown on a screen may vary from the real color.

Shipments

Preparation time
The shipping time is calculated by the sum of the preparation time and the transit time.
To calculate the preparation time of an order should be taken into account several factors: if the item is in stock, or it is a personalized item, and other exceptional conditions such as specific offers or promotional periods.
Normally an item in stock will be ready to go within 1-3 business days.
If it is a custom item, the preparation time increases to 5 business days.
In case of holidays or temporary closure, the planned date to begin shipping will be specified and these will be made by purchase order.
Transit time: This is the time required to deliver the shipment This will be different depending on whether it is national or international shipments:
Shipments to Spain: 1-3 business days
Shipments to Canary Islands, Ceuta, Melilla and Europe (CE and non-CE countries): 5 – 8 business days
International shipments: 15 – 20 business days
Customs duties and taxes
Buyers will be responsible for all expenses arising from customs duties and taxes I am not responsible for delays due to customs procedures.

Returns & Exchanges

I accept changes, returns and cancellations
Contact me within 3 days after delivery

Return the items to me within 14 days after delivery

Request a cancellation within 4 hours after purchase
The following items cannot be exchanged or returned:

Due to the nature of these items, unless they arrive damaged or defective, I do not accept returns of:

  • Custom orders
  • Items on offer
Return Conditions
The return shipping costs shall be borne by the buyer. If the item is not returned in its original condition, the buyer will be responsible for any loss of its value.
Do you have questions about your order?
Contact us if you have any problem with your order.