Privacy Policy

This Privacy Policy explains how Missus Sedas collects, uses, stores, shares, and protects personal information when visiting the website, initiating contact, creating an account, or making a purchase from the online store.

By using this website, contacting Missus Sedas, creating an account, or placing an order, the handling of personal information will occur as described in this Privacy Policy.

About Missus Sedas

Missus Sedas is an online store offering premium 100% natural mulberry silk threads, hand-dyed in small batches.

Information Collected

When visiting the website, placing an order, creating an account, initiating contact, or interacting with the store, personal information may be collected, such as:

  • Name
  • Email address
  • Billing and shipping address
  • Phone number, if provided
  • Order details and products purchased
  • Payment confirmation details
  • Customer account details
  • Messages sent through the contact form and customer service communications
  • IP address, browser type, and device information
  • Approximate location based on technical information
  • Site activity, including cart and checkout events
  • Cookies and similar technical information

Information Collected Automatically

When using the website, certain technical information may be collected automatically, including the IP address, browser type and version, device type, operating system, referring website, pages viewed, date and time of visits, time spent on the site, and cookie information. This data helps operate, secure, and improve the website.

How Information is Used

Personal information is used to:

  • Process and ship orders, and send order confirmations and updates
  • Manage payments, refunds, returns, and customer service
  • Respond to messages sent through the contact form
  • Manage customer accounts
  • Calculate taxes, shipping, and checkout options
  • Prevent fraud, spam, and abuse, and maintain website security
  • Improve the website, products, and customer experience
  • Comply with legal, tax, accounting, and regulatory obligations

Legal Basis for Processing

Where applicable under data protection law, including the General Data Protection Regulation (GDPR), personal information is processed based on one or more of the following legal bases:

  • Performance of a contract: To process, fulfill, and ship orders.
  • Compliance with legal obligations: To meet tax, accounting, consumer protection, and regulatory requirements.
  • Legitimate interests: For website security, fraud prevention, customer service, order administration, and general business operations.
  • Consent: Where explicit consent is provided, such as for certain cookies or marketing communications.

Orders and WooCommerce

The store uses WooCommerce to manage products, carts, checkout, customer accounts, taxes, shipping, and order management. When placing an order, WooCommerce processes the information necessary to complete the purchase and operate the online store.

Payments

Payments are processed securely through third-party payment providers. Missus Sedas does not store full payment card details on this website. Payment confirmation information, transaction status, and limited payment details needed to manage orders, refunds, and fraud prevention may be received and processed.

Shipping and Customs

Information necessary to ship orders is shared with postal services, couriers, fulfillment tools, or shipping providers. This may include the name, shipping address, email address, phone number if provided, order reference, and package details.

For international orders, certain order and shipping information may be shared with carriers, customs authorities, postal operators, or local authorities where necessary to process delivery, customs clearance, taxes, duties, or import procedures.

Contact Forms and Security

When contacting Missus Sedas through the website, the provided information is used to respond to the message and provide customer service. The contact form is protected by Cloudflare Turnstile to help prevent spam, bots, and abuse. Cloudflare may process certain technical information, such as IP address and browser data, to determine whether a request is legitimate.

Cookies

The website may use cookies and similar technologies to support essential site functions, remember cart contents, manage checkout, process payments, improve performance, analyze traffic, and prevent spam.

  • Essential cookies: Needed for cart, checkout, login, security, and website operation.
  • Functional cookies: Remember preferences or improve the shopping experience.
  • Analytics or performance cookies: Help understand website usage.
  • Security cookies: Help prevent fraud, spam, and abuse.

Browser settings allow for managing or disabling cookies. Disabling certain cookies may affect cart, checkout, account, payment, security, or store functionality. Where required by law, consent will be requested before using non-essential cookies.

Email Communications

Emails may be sent regarding orders, payment status, shipping updates, customer account activity, returns, refunds, customer service requests, or important store updates. Personal information is never sold. Marketing emails are only sent if explicit consent has been provided. Unsubscription from marketing emails is available at any time.

Data Sharing

Personal information is shared with trusted third-party service providers only when necessary to operate the business, provide services, fulfill orders, maintain security, or comply with legal obligations. These include hosting providers, payment processors, shipping carriers, email service providers, and tax or accounting professionals.

Legal Requirements

Personal information may be disclosed if required to do so by law, regulation, legal process, court order, tax authority, customs authority, law enforcement, or other valid legal requirement. Information may also be used or disclosed where necessary to protect rights, property, customers, the website, or the security of others.

International Data Transfers

Some third-party services may process or store data outside the country of residence. Where required, appropriate safeguards for international data transfers are utilized. By using the website or placing an order, it is understood that information may be processed in countries where data protection laws may differ.

Data Retention

Personal information is retained only for as long as necessary to fulfill orders, provide customer service, manage returns, comply with legal, tax, and accounting obligations, or maintain website security. Order records are retained for the period required by statutory tax and accounting regulations.

Security

Reasonable technical and organizational measures are taken to protect personal information. However, no website, online store, or electronic transmission is completely secure; absolute security cannot be guaranteed. Customers are responsible for keeping account credentials secure and for using a secure device and network.

Your Rights

Depending on the location, the following rights may apply:

  • Access, correction, or deletion of personal information
  • Restriction or objection to certain processing
  • Requesting a copy of personal data or data portability
  • Withdrawal of consent where processing is based on consent
  • Lodging a complaint with a data protection authority

To make a privacy request, please contact hello@missussedas.com. Identity verification may be required before completing certain requests. Some information may need to be retained where required by law, tax, accounting, or fraud prevention purposes.

Children’s Privacy

This website is not intended for children, and personal information is not knowingly collected from them. If it is believed that a child has provided personal information, please make contact at hello@missussedas.com so the information can be reviewed and deleted where appropriate.

Third-Party Links

The website may contain links to third-party websites, platforms, or services. Responsibility is not assumed for the privacy practices, content, security, or policies of third-party websites.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on this page, and changes take effect immediately upon posting.

Contact

For privacy questions or requests, contact can be made at: Missus Sedas

Email: hello@missussedas.com