Returns & Refunds Policy
Confidence when ordering from Missus Sedas is essential. Threads are premium 100% natural mulberry silk, hand-dyed in small batches. Slight color variations between dye batches, screens, photos, and the physical product are normal and represent the unique character of hand-dyed silk.
This policy outlines how returns, refunds, damaged items, incorrect items, cancellations, and order issues are handled.
Contact before returning an item
Please contact hello@missussedas.com before sending any item back. Returns sent without prior contact may not be accepted.
When reaching out, please include:
- Order number
- Full name
- The email address used for the order
- A brief explanation of the issue
- Clear photos if the item is damaged, defective, incorrect, or incomplete
Right of withdrawal (EU Customers)
Consumers located in the European Union have the right to withdraw from the purchase within 14 calendar days of receiving the order, without giving a reason.
- To exercise this right, please contact hello@missussedas.com within 14 calendar days of delivery.
- Returned items must be unused, unopened, and in their original condition, unless otherwise required by applicable law.
- The customer is responsible for return shipping costs unless the return is due to an error by Missus Sedas, a damaged, defective, or incorrect item.
Returns
If not entirely satisfied with an order, please contact hello@missussedas.com within 14 days of receipt. To be eligible for a return, items must be:
- Unused and unopened
- In their original condition
- Returned with original packaging where possible
- Returned within the applicable return period
The right to refuse a return is reserved if the item is used, opened, damaged after delivery, returned outside the applicable period, or not returned in suitable condition.
Non-returnable items
Returns cannot be accepted for:
- Used or opened threads
- Custom or special orders
- Digital downloads
- Gift cards
- Items damaged after delivery due to handling, storage, washing, stitching, or use
- Products returned without prior contact or outside the applicable return period
Hand-dyed color variations & silk characteristics
Missus Sedas threads are dyed by hand in small batches. Slight color variations between dye batches are normal and are not considered defects. Every effort is made to photograph colors accurately; however, appearance may vary depending on screen settings, lighting, photography, device calibration, and natural dye behavior.
Furthermore, natural mulberry silk has its own texture, shine, softness, and behavior. Minor differences in sheen, handling, twist, or appearance may occur and are inherent to the nature of silk and small-batch production. These natural characteristics are not considered defects.
Refunds
Once the returned item is received and inspected, notification regarding approval or rejection will be sent.
- Approved refunds are processed to the original payment method. Please allow time for the bank or card issuer to post the transaction.
- Original shipping costs are non-refundable unless the return is due to an error by Missus Sedas.
- Optional upgraded, express, tracked, or insured shipping services selected at checkout are non-refundable.
Partial refunds
A partial refund may be issued and reviewed case by case if:
- An item is returned in a condition different from how it was sent
- Packaging is missing or damaged
- Part of an order is returned or the issue affects only a portion of the delivery
- A suitable solution is mutually agreed upon with the customer
Return shipping
Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective. Using a tracked shipping service is highly recommended. Returned items remain the customer’s responsibility until officially received by Missus Sedas. Responsibility is not assumed for returns lost, delayed, damaged, or misdelivered in transit.
Damaged, defective, or incorrect items
If an order arrives damaged, defective, or incorrect, please contact hello@missussedas.com within 7 days of delivery including the order number, a clear description, and photos of the item, packaging, and shipping label.
The issue will be reviewed to offer an appropriate solution, such as a replacement, refund, or partial refund, depending on product availability. Please retain the item and packaging until the review is complete.
Missing items
If an item is missing from an order, please contact hello@missussedas.com within 7 days of delivery with the order number and photos of the package and items received. Fulfillment and packing information will be verified before offering a solution.
Lost or delayed packages
If an order appears delayed, please contact hello@missussedas.com for assistance in reviewing the tracking information. Shipping carriers may require additional time before a package is officially considered lost. Missus Sedas is not responsible for delays caused by customs, local postal services, carriers, incorrect addresses, holidays, weather, or circumstances outside control.
Incorrect or incomplete addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Missus Sedas is not responsible for delays, failed deliveries, or additional costs caused by address errors. If an order is returned due to an incomplete address, an option to reship at the customer’s expense or a refund for eligible items (excluding shipping and non-recoverable charges) may be provided.
Unclaimed or refused packages
If a package is refused, unclaimed, or returned by the carrier, contact will be made once it is received back. Shipping costs, return fees, customs, or handling charges may be deducted from any eligible refund. Additional shipping costs apply if reshipping is requested.
Exchanges & Cancellations
- Exchanges: Exchanges are not guaranteed due to limited availability of small-batch hand-dyed threads. The standard procedure is to return the original eligible item and place a new order.
- Cancellations: Please contact hello@missussedas.com as soon as possible. Cancellation cannot be guaranteed once an order has been prepared, packed, shipped, or fulfilled. Email confirmation will be sent if the cancellation is possible.
Sale items and promotions
Sale items, discounted items, promotional items, limited releases, or special offers may be refundable only where required by applicable law or where specifically stated at the time of purchase.
Withdrawal form
To exercise the right of withdrawal, contact can be made via email at hello@missussedas.com or by using the model form below:
To: Missus Sedas
Email: hello@missussedas.com I hereby give notice that I withdraw from my contract of sale for the following goods:
- Order number:
- Ordered on:
- Received on:
- Customer name:
- Customer address:
- Customer email:
- Date:
Contact
For return or refund questions, please contact hello@missussedas.com.